First State Bank Wisconsin
  • Marshfield, WI, USA
  • Salary
  • Full Time

Medical, Dental, Life, LTD Insurance, PTO, Paid Holidays, Wellness program, great working environment!

First State Bank is searching for a positive, fun, encouraging candidate to fill the role of Branch Manager at our Marshfield location.

Position Summary:

Under the direction of the Retail Sales Manager/Retail Operations Manager, supports activities to maintain and develop customer satisfaction and banking relationships. Perform Teller Supervisor duties, Consumer Banking Assistant duties, and assists other Bank staff as needed by focusing on accuracy, customer service, interpersonal, and supervisory skills.

Primary Responsibilities and Accountabilities:


  • Oversee the daily routine tasks of branch operations including security, customer service, and facilities as directed by the RSM/ROM/Management.
  • Perform activities related to the maintenance, opening, or closing of various types of time and demand deposit accounts, including certificate of deposits, NOW accounts, regular checking accounts, IRA accounts, estate accounts, funeral trusts, etc., ensuring that applicable regulations, disclosures, policies and procedures are observed.
  • Receive and answer questions on Bank transaction services and procedures, maintaining good customer relations at all times.
  • Participate in the interview and hiring process.
  • Participate in Bank's sales programs by proactively contacting customers in bank-directed sales activities to enhance their relationship with the Bank.
  • Ensures financial institution compliance with the Community Reinvestment Act and Equal Employment Opportunity regulations.


  • Provide work direction for the teller department including complete adherence to all policies and practices of the bank and its applicable regulatory and governmental agencies.
  • Schedule teller staff to ensure that adequate coverage is available during the Bank's service hours and that customer transactions are processed accurately, efficiently, and courteously. Verify that all work is balanced at end of day before imaging.
  • Perform annual and mid-year teller performance evaluations
  • Handle employee problems and provide counseling as appropriate.
  • Demonstrate sales referral success. Coach tellers toward successfully attaining referral goals.
  • Provide assistance to teller staff with data entry, special or difficult internal transactions or problems or customer inquiries/problems
  • Assist tellers in reconciling errors as needed. Ensure prompt and courteous response to customer inquiries
  • Disseminate new/revised policies and procedures relative to teller operations to staff.
  • Receive customer inquiries regarding account information or problems.
  • Approve checks and other transactions according to Bank policies.
  • Identify customer financial needs and cross sell additional services.
  • Order and maintain sufficient currency and coin.
  • Ensure compliance with vault and cash policies and procedures.
  • Perform duties of teller. Works opening, closing, and Saturday schedules.

Secondary Responsibilities and Accountabilities:

  • Participates in business development activities to represent the Bank in civic, business, industrial, and professional organizations, the promotion of products or services, and maintenance of the Bank's favorable image.
  • Maintains educational and professional expertise through attendance of job-related seminars, conferences, and workshops, and involvement in professional, civic, and community groups in leadership positions.
  • Performs other duties as needed.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

First State Bank is an equal opportunity employer of minorities, women, protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status of protected veteran, or status as an individual with a disability.


Full Job Description
First State Bank Wisconsin
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